Effective Date: [03/02/2025]
Welcome to Persong. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our services.
1. General Information
- Persong creates personalized songs based on customer input.
- Our website and services are intended for users aged 18 and above.
- We reserve the right to modify these terms at any time. Updates will be posted on this page.
2. Orders & Payment
2.1 Placing an Order
- Orders must be placed through our official website www.persong.me.
- You must provide accurate and complete details when placing an order, including personalization requests.
- Orders are considered confirmed once payment is received.
2.2 Payment Methods
- We accept payments via PayPal, credit/debit cards, and other available payment gateways.
- All payments are processed securely through third-party payment providers.
- Prices are listed in USD and may be subject to applicable taxes or processing fees.
2.3 Order Processing Time
- Standard order processing time varies based on complexity and production schedule.
- Estimated delivery time will be provided at checkout and may be subject to delays due to unforeseen circumstances.
3. Personalized Song Creation
3.1 Customer Input
- Customers are responsible for providing clear and accurate details regarding the song’s theme, style, and lyrics.
- While we strive to accommodate requests, we cannot guarantee exact phrasing or melodies.
3.2 Creative Rights
- All songs created by Persong are custom-made and unique.
- By purchasing a personalized song, you receive a non-exclusive license to use it for personal purposes (e.g., gifts, events).
- Commercial use requires prior written permission or a separate licensing agreement.
3.3 Revisions & Edits
- Minor revisions (e.g., small lyric adjustments) may be requested within 3 days of delivery.
- Additional revisions beyond the included ones may require an extra fee.
4. Refund & Cancellation Policy
4.1 Cancellations
- Once production has started, orders cannot be canceled or refunded due to the personalized nature of our service.
- If an order is canceled before production begins, a partial refund may be issued.
4.2 Refund Policy
- Due to the custom nature of our songs, all sales are final and non-refundable unless:
- We fail to deliver the product within the promised time.
- The delivered song does not match the agreed-upon order specifications.
- If you believe your order qualifies for a refund, please contact contact@persong.me within 3 days of receiving your order.
5. Intellectual Property & Copyright
- Persong retains full copyright ownership of all custom songs unless a commercial license is purchased.
- Customers may share, download, and use their song for personal purposes but may not resell or distribute it for profit without explicit permission.
- If you purchase a song for commercial use (e.g., ads, branding), a separate licensing agreement is required.
6. Customer Responsibilities
- You must provide legal and ethical content for song personalization.
- We reserve the right to reject orders containing offensive, hateful, or inappropriate material.
- You are responsible for securing permission if you include third-party references (e.g., a name, company, or specific event).
7. Limitation of Liability
- Persong is not responsible for:
- Errors due to incorrect customer input.
- Missed deadlines caused by factors outside our control (e.g., technical issues, delays in payment).
- Any loss or damage resulting from the use of our songs.
- In no event shall Persong be liable for more than the amount paid for the service.
8. Privacy & Data Protection
- We collect and store personal data only for the purpose of fulfilling orders.
- Payment details are processed through secure third-party providers.
- For full details, refer to our Privacy Policy.
9. Changes to Terms & Conditions
- We may update these Terms & Conditions at any time.
- Continued use of our website and services implies acceptance of the updated terms.
10. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Persong
Email: contact@persong.me
Website: www.persong.me
By using Persong, you acknowledge and agree to these Terms & Conditions.